Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unwashed and not worn beyond trying it on, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@trycorti.com

If your return is accepted, we’ll send you instructions on how and where to send your package.

Return shipping is free for customers within the US. For international returns, return shipping costs are the responsibility of the customer. Replacements are free wherever you are, including under our 30-Day Shade & Size Match Guaranteefor incorrect color or size.

Please note: all approved refunds are subject to a 20% restocking fee on the items returned. There is no restocking fee on replacements or on damaged, defective, or wrong items.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@trycorti.com

Damages and issues
Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue, and send them to contact@trycorti.com so our team can review the concern and assist you with the appropriate resolution.

Exchanges
If the color or size isn’t right, our 30-Day Shade & Size Match Guarantee covers a free replacement within 30 days of delivery. Contact us at contact@trycorti.com with your order number and the color or size you’d like instead, and we’ll send you the next steps.

European Union and United Kingdom 14-day cooling-off period
If the merchandise is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unwashed and not worn beyond trying it on, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. No restocking fee applies to returns made within this 14-day period.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, your refund (minus the 20% restocking fee if applicable) will be automatically issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@trycorti.com